Bids Hop-A-Ride serviceINTER-OFFICE MEMO
TO Ma and City Council DATE
FROM Anne Norris
SUBJECT Bids for 1984 Hop -A Ride service
Bids for the 1984 Hop -A -Ride service were opened Thursday, November 17,
1983. ¶L o bids were received and are listed below.
Town Taxi Company
7570 Highway 65 North
Fridley, rat
Yellow Taxi Service Corp.
127 First Avenue N.E
Minneapolis, z't
CITY OF HOPKINS
1010 FIRST STREET SOUTH PHONE 935 -8474
HOPKINS, MINNESOTA 55343
1.49 per passenger
1.69 per passenger
December 2, 198319
HOP -A -RIDE SURVEY
93 surveys were sent out November 1 to randomly selected Hop -A -Ride patrons.
As of November 22, 62 (67%) surveys had been completed and returned.
1. Are you usually picked up on time?
Yes 56 90
No 5 8
No response 1 2
2. Was the cab's tardiness due to weather conditions?
3. How late was the cab?
4. Is the dispatcher usually courteous to you?
Yes 60 97
No 0 0
No response 2 3
5. Is the driver usually courteous to you?
6. How many times per week do you use this service?
of
responses
Yes 11 18
No 11 18
No response 40 64
Less than 10 min. 8 13
Between 10 and 20 9 15
More than 20 min. 5 8
Not applicable 11 18
No response 29 46
Yes 59 95
No 2 3
No response 1 2
One 16 26
Two 4 6
Three 9 14
Four 4 6
Five or more 12 20
Occasionally 16 26
No response 1 2
7. Overall, how do you rate this service?
Very Good 45 72
Good 14 23
Adequate 2 3
Poor 1 2
8. Are you?
9. What is your age?
10. What is your approximate annual income?
11. What one improvement would you most like to see?
12. Other suggestions for improving Hop -A -Ride?
of
responses
Male 3 5
Female 58 93
No response 1 2
6 18 years 1 2
19 29 years 4 6
30 44 years 5 8
45 59 years 6 10
60 64 years 4 6
Over 65 years 42 68
Under $7000 26 42
$7000 14,999 26 42
$15,000 25,999 1 2
Over $26,000 3 4
No response 6 10
Lower fares 1 2
More routes 23 37
Improved scheduling 8 13
No response 30 48
Operatec on Sundays 3 responses
Same day scheduling 5 responses
Go to Knollwood 10 responses
Go to St. Louis Park Medical Clinic 3 responses
Operate for longer hours during the summer
Go to Glen Lake Senior Center
Make special times for doctors' appointments and shopping trips 2 responses
Operate for longer hours each day 2 responses
Go to Country Village
Remind riders of their responsibilities be ready, etc. 2 responses