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Work Session on Wells Fargo BuildingAdministrative Services Department Office of the City Manager Memorandum To: Mayor and Council From: Mike Mornson, City Manager Date: November 6, 2012 Subject: Work Session on Wells Fargo building On November 20, 2012 at 6:15pm we will hold a work session to get an update on Hennepin county's plan to place a Hub in Hopkins at the wells Fargo building. Attached with this packet is additional information that has been submitted by the County since the last meeting that we had with them. Since that meeting the council has toured the Hub in Brooklyn Center and the Wells Fargo building with County officials. The tour of the Wells Fargo building will occur on November 14, 2012. This tour will help to determine how to accommodate the County within the Wells Fargo building. The owner and the County have been working to determine the amount of parking spaces needed for this new location as well come up with a plan for security which may include camera's in the parking ramp. It is staffs understanding that Wells Fargo Bank is going to have a reduced presence in the building which makes it easier for the owner to take on additional space for the county. Let me know if you have any questions that need to be answered at the work session. . � Background Information / Data Proposed Hopkins HSPHD Regional Hub Regionalization In our efforts to help individuals and families achieve self-reliance and livable incomes, and build healthy, robust, economically vibrant communities, Hennepin County is opening regional offices to better deliver human services and public health services. The western suburban area is one of six regions included in the regional plan. Each region will have a primary service site or "regional hub" that provides access to the full range of financial, social and public health services offered by HSPHD as well as services provided by community partners. Child care will be available on site for families during their appointments at regional hubs. Regions will also have 2-3 smaller satellite/specialty sites that offer services needed in the region. These smaller sites may be co-located with community partners or be stand-alone locations providing a single service. For years, customers have said they want services that are more convenient — they don't want to go downtown! Also: • Customers have consistently given higher satisfaction ratings to services that are delivered locally. • Research from pilot community-based sites such as Powderhorn Partners in South Minneapolis and The Village in North Minneapolis shows that people are more successful at reaching their goals when they receive services in their communities. Regional offices bring convenience, community connections and higher levels of training and employment Regional offices, including those located in the West Suburban Region, will lead to better community partnerships with faith communities, nonprofits, schools and businesses, higher levels of training and employment, greater convenience for ALL residents, less paperwork, and better ability to be more nimble and respond quickly. Hennepin's Human Services and Public Health Department (HSPHD) serves county residents at all income levels through many services, all of which will be accessible at regional hubs. Services that will be accessible at the West Suburban regional hub will include: • Collecting and enforcing Child Support • Immunizations and health checks • Nutrition services for new moms and babies • Early childhood development programs • Services for veterans • Services for people who have disabilities • Services for senior citizens • Programs for low-income families to meet their basic needs and get connected to education, job training and job supports • Restaurant inspections • Public pool and beach water inspections • Protective services for children, people who have disabilities and seniors • Mental and chemical health services, including 24/7 crisis response for anyone having an emotional crisis 10-3-12 1 . Less paperwork, faster service HSPHD's new Client Service Delivery Model (CSDM) will be implemented at all regional hubs. This integrated model of service has been in development and testing for over three years. In this model, clients will be able to access all the services they need at regional hubs. They will tell their story just once, and receive a holistic assessment on their first visit, making it possible to create an integrated service plan. We will connect clients to community partners that have additional services to offer. This new service model allows clients to move through the application process more quickly and spend less time in our offices. Application appointments that used to take 3 hours or more are now completed in less than 90 minutes. Regions established using data HSPHD established its six geographic regions by analyzing service statistics and using geo- coding technology to identify where our clients live and the types of services they use most often. The West Suburban Region is comprised of 23 cities. Its population is approximately 175,000 or 15% of Hennepin County's overall population (2010 US Census). The estimated population below 100% of the Federal Poverty Level (FPL) in the region is approximately 9,500 or 5.4% (2005-2009 American Community Survey). Approximately 25°/o of Hopkins' 17,591 residents receive services though HSPHD. Approximately 15% of St. Louis Park's 45,250 residents receive services through HSPHD. West Suburban regional service locations We are trying to locate the regional hub in each region as close as possible to areas with high density of HSPHD caseloads. In the West Suburban Region this area is the inner ring suburbs on the east side of the region. Hopkins is in this area, is easily accessible by major highways, and affords the best access for clients and residents coming from across the region. Additionally, in the future, access to and from Hopkins will be enhanced by the Southwest Light Rail Transit. At approximately 14,500 square feet, the West Suburban regional hub will be our smallest regional hub in the county. Current sites with adequate square footage to function as satellites in the West Suburban Region include InterFaith Outreach and Community Partners at County Roads 6& 101, WeCAN in Mound and Ridgedale in Minnetonka. Additional satellites are projected for Maple Plain and St. Louis Park, if a regional hub site is located in Hopkins. West Suburban regional hub activity Projected daily activity at the Wells Fargo Building (includes existing and projected new): Total Staff Projected to be on Count site at an one time Staff on site dail 80 68 Staff on site intermittentl 70 23 Subtotal 150 91 Clients / Visitors er da 176 39 Grand total 326 130 10-3-12 2 We estimate that 91 parking spaces will be required by HSPHD staff at any given point in time. These spaces would be dedicated contract spaces located in the parking ramp adjacent to the Wells Fargo Building. We project that approximately 39 clients will be on site at the regional hub at any one time. Many visits by clients are short term in nature and are revolving during the course of the day. Given this scenario, client parking needs would be covered by the visitor spaces located within the ramp. From discussions with the building manager and what has been shared through discussions with the City of Hopkins there appears to be adequate parking to meet the needs of HSPHD staff and clients. County employees will patronize local business Establishing the regional hub in the Wells Fargo Building will result in the assignment of an additional 80 county employees to this region. As with current employees, they are likely to patronize local businesses in the vicinity of the regional hub. Furthermore, HSPHD employees were invited to indicate their preferred regional worksite so staff working in the West Suburban regional hub selected this location. Our experience suggests that staff often choose the region in which they reside as their preferred worksite; the implication being that these employees are already positively connected and committed to the region. County buildings are safe Buildings that provide Hennepin County services are safe. Century Plaza is HSPHD's current site in downtown Minneapolis for access to financial services through the county. It serves approximately 1,200 clients per day. From June-November 2011, there were only 2 incidents at Century Plaza that required police involvement to supplement our security staff. The West Suburban regional hub will have county employed / contracted security personnel on site at all times during its operating hours. Hennepin County security personnel are equipped to deal with a wide range of incidents. They will follow county standards for security protocols in high volume client service areas. Security personnel are mobile and will patrol the interior and exterior of the building as well as the adjacent parking ramp. Closed circuit security cameras will observe and record activity inside and outside the building. Cameras are monitored by on site security personnel when the regional hub is open and by the county's central operations center when the office is closed. Given the new model of service that will be implemented at regional hubs and the experience and expertise of our security staff, we would expect to require assistance from the local police department in only the rarest of situations. Access to services through technology County staff have multiple technological supports and mobile equipment that allow them to work in various locations and settings, all the while staying in contact with each other and the county's electronic data systems. This has significantly reduced the frequency of staff coming into the office and has resulted in a decrease in the amount of office space needed for staff whose primary responsibilities can be performed offsite. Fewer clients will need to come into a regional office for services over time, as well, due to system modernization efforts by the State of Minnesota. As a result we do not anticipate that regional hubs will need to be expanded in the foreseeable future. Two significant changes recently implemented by the State include mailing Electronic Benefit Transfer (EBT) cards and AppIyMN. 10-3-12 3 As of September 2012, people eligible for cash assistance and/or food benefits receive their EBT cards — similar to a debit card — via US Mail rather than from a county/regional office. In addition, Minnesotans in need of health care, food assistance, child care assistance and emergency assistance can now apply for these programs online, filling out a single application through AppIyMN. This tool prescreens applicants for potential eligibility for various programs and facilitates several steps in the application and approval process, thereby eliminating the need for program applicants to visit a regional office. Communication with existing tenants The building manager has met and had discussions with a number of existing tenants in the Wells Fargo Building about the county's interest in establishing a regional hub on the first floor. The county has been advised by the building manager that none of the tenants with whom he has met to date have expressed concern about HSPHD expanding its presence in the building. Discussions with other tenants are continuing. 10-3-12 4 HSPHD Eligibility Determination Clients Per Square Mile (December 2011) HSPHD West Suburban Region Data Displayed by Census Block Group The population for the Selected Client Counts West Suburban region Counts are unduplicated within program, but not is 175,125, or 15.2% of the across programs. These counts CANNOT be % of County's population added together to generate a total unduplicated Client County (2010 Census). count of clients. Count Total ---------- ---------- Eligibility Determination (as of Dec 2011) 14,180 7.6% Cash, Food Support, Diversionary Work Program, Group Housing, and Health Programs 9,082 6.6% Health Programs-Only 5,098 10.5% HAN vER Social Services (as of July 2010) 5,651 9.1% Child Support - custodial & non-custodial parents 4,057 9.2% (as of Dec 2010) WIC Clients Active (as of March 2011) 1,994 8.1 % GREENFIELD FORD CORCORAN Interstate hwys Clients per sq mile � City boundaries 2 - 100 L E�'TO Q Geog. Svc. Regions 101 - 250 = Water 251 - 500 MEDINA _ 501 - 1000 INDEPENDENCE �' Ma le Plain Satellite P - 1001 - 69988 MAPLE P AIN IOCP Satellite r ME �; L NG � PLYMOUTH GOLDEN VALLEY WAV�TA--•- � k. , _, ,.. . oRONO Ridgedale Satellite �� � � � ; ___ � MINNETRISTA ' ? "' � � w000 �'otential St. Louis Park Satellite . .. __._____ _.._._.____.. ..,. -o MOUND RIN INNETO A � i� PARK Eq�H ST LOUIS PARK � _ ___. t tn ' WeCAN Satellite � DEEPHAVE MINNETONKA HOPKINS , �` 6 ._ _.-- '� TONKA B Potential Ho kins Hub '� EEN 00 �_._�p EDINA T. BONIF CIUS SHOREWOOD CELS N EDEN PRAIRI 0 1 2 3 4 Miles � I I I I I � Source: MN DHS Data Warehouse - MAXIS, 12/2011; 12/2011; SSIS, 7/2010; Map information is fumished HSIS, 7/2010; MN Dept of Health - WIC, 3/1/2011 "AS IS" with no representation Prepared by: Hennepin County HSPHD / ORS / IMP Team_TJZ_9/25/2012 or warranty expressed or implied. west suburban_conceptual hub-satellite_ES_psm_12-2011.mxd HSPHD Eligibility Determination Clients Per Square Mile (December 2011) City of Hopkins Data Displayed by Census Block Group � � � Selected Client Counts 73 � Counts are unduplicated within program, but ��l not across programs. These counts CANNOT be % of � 5 , added together to generate a total unduplicated Client County � ,,,. count of clients. Count Total z ---------- ---------- m � " Eligibility Determination (as of Dec 2011) 3,146 1.7% 0 ST. LOUIS PARK `Y' Cash, Food Support, Diversionary Work Program, _ z HOPKINS -- Group Housing, and Health Programs 2,206 1.6% D �—� Health Programs-Only 940 1.9% � � � :, _ � �•<.. � Social Services (as of July 2010) 906 1.5% Child Support - custodial & non-custodial parents 858 2.0% �,zo J� (as of Dec 2010) i - WIC Clients Active (as of March 2011) 505 2.1 °/o 3 ..,� .�#� The population for the City of Hopkins EDINA is 17,591, or 1.5% of the County's population (2010 Census). 169 Major roads 61 � City boundaries ' 169 Clients per sq mile � 2-100 N 101 - 250 0 0.25 0.5 0.75 1 Miles � �""" I � � � � 251 - 500 _ 501 - 1000 — 1001 - 69988 Source: MN DHS Data Warehouse - MAXIS, 12/2011; 12/2011; SSIS, 7/2010; HSIS, 7/2010; MN Dept of Health - WIC, 3/1/2011 Map information is fumished - Pre ared b Henne in Coun HSPHD / ORS / IMP Team TJZ 9/25/2012 "AS IS" with no representation p Y� P tY — — or warranty expressed or implied. Hopki n s_ES_ps m_ 12-2011. mxd